Please take your time to read and understand the booking conditions presented below before initiating the booking process. These terms and conditions apply to any travel products and/or services you have booked with or purchased with Us, and guide the contractual relationship between You, the Clients, and Us, the tour operator Uncover Romania Tours. The tour operator is managed by SC Uncover the World SRL, registered at the National Supervisory Authority for Personal Data Processing with number 36310.
All travel products and/or services presented on www.uncover-romania-tours.com or presented by our agents via email, in case of our tailor-made travel products and/or services, are designed and sold by Uncover Romania Tours, company registered by the National Tourism Authority of Romania with the licence number 7244 from 09/10/2014.
Uncover Romania Tours reserves the right to decline any booking, in their sole discretion.
All bookings are made by You, the Clients, with Us, Uncover Romania Tours. By booking one of our travel products or services you acknowledge that:
a) You are over 18 years old;
b) You have read and understood these terms and conditions and You express your acceptance;
c) You express your acceptance with these terms and conditions on behalf of all clients named in the booking in case you include more clients besides yourself in the booking;
d) You are authorized by the other clients named in the booking to represent them;
e) You will provide full and accurate information needed for the booking both for You and the other clients named in the booking;
Once You have initiated the booking process You will receive the deposit invoice and the contract that will become valid once we receive the deposit.
In order for Us to confirm your travel arrangements You must provide the following details: full name as in the passport, date of birth, nationality, passport number, passport expiry date, contact address, email and phone number. Your booking cannot be confirmed without these details needed for contractual purposes. By booking one of our tours You agree to provide Us this personal information. We will not disclose under any circumstances your personal information to third parties except when asked by state authorities. We will only use the information you provide for contractual purposes.
The Governing Law regarding the protection of personal information is the Romanian Law 677/2001.
A booking is confirmed once We have received a deposit from You representing 50% of the value of the booking. In case more clients are named in the booking, we will require a deposit representing 50% of the value of the booking for each additional client besides you.
3.1. Final payment
Uncover Romania Tours will send the Clients at least 30 days before the departure date an invoice for the amount constituting the final payment for the travel products or/and services booked. In case the full payment is not received 5 days at the latest before the departure date, Uncover Romania Tours may change the rate payable for the travel product and/or services booked, or may treat the booking as cancelled and shall retain the deposit paid on booking as a cancellation fee.
3.2. Payment methods
You can pay the two installments of your booking either via PayPal (extra fee) or through a bank transfer to one of our accounts opened at Banca Transilvania.
For EUR: RO51BTRLEURCRT0V27712601
For GBP: RO19BTRLGBPCRT0V27712601
For USD: RO91BTRLUSDCRT0V27712601
4.1. If the Clients decides to cancel the tour with a prior notice of at least 30 days, they will be refunded the deposit, minus the transfer fees and the costs that could not be recovered from third parties, for instance accommodation and other local services already booked already. The Clients will not be reimbursed if they cancel the tour less than 30 days before its start except in cases of major force.
4.2. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other unplanned events that make it not viable for Us to operate the planned tour. In this case, You can transfer the amount paid to an alternate departure date or alternatively receive a full refund, minus the fees already charged by third parties operator fees that cannot be recovered. We are not responsible for any expenses You may have done in regards to the booking including but not limited to visas, vaccinations, travel insurance or non-refundable flights.
4.3. In the case of unforeseen events, except those mentioned at point 4.2, that could determine Us to cancel the tour before its start, the Clients will be fully reimbursed.
At any time before a booking is confirmed, Uncover Romania Tours reserves the right to increase or decrease the prices of any of its travel products or/and services. The price of the tour can be modified by Us after signing the contract only in the case of important changes like alterations in the cost of transportation caused by an increase the fuel price, significant changes in the exchange rate of the currency in which the tour is paid or unforeseen increases of local taxes at the destination. The price cannot increase by more than 10% and cannot be modified under any circumstances in the 30 days before the start of the tour.
5.1. Standard Tours Price
The standard tours are the ones presented on www.uncover-romania-tours.com. The final price is the one mentioned on the website. The price includes the costs of accommodation and everyday breakfasts, tour leader services, transportation, including gas and driver, but also planning costs. The price does not include plane tickets, travel insurance, visa costs if applicable, meals except breakfast, entry fees, specialized local guides if necessary.
5.2. Tailor-made Tours Price
By tailor-made tours We understand all tours designed exclusively based on the personal preferences of the Client, according to his/her time availability, interests and budget, and communicated only to the Client. These tailor-made tours are either guided by a professional tour leader representing Uncover Romania Tours or are self-guided.
All tailor-made tours rates depend on the complexity and length of the tour. Besides the costs of the final product, including the costs of accommodation and everyday breakfasts, tour leader services, transportation, gas and driver and excluding plane tickets, travel insurance, visa costs if applicable, meals except breakfast, entry fees, photo or video taxes, specialized local guides if necessary, We charge an extra 10 EUR/hour for preparing tailor-made tours. Additional costs may be charged if We need to evaluate in person remote destinations or prepare adventure tours of high intensity.
6.1. The Clients can cancel the contract partly or entirely at any time. If the reason for cancelling is attributable to them, they have the obligation to compensate Us for the prejudice caused if the cancellation takes places less than 30 days before the start of the tour. The values of the compensation cannot be more than the total price of the tour.
6.2. The Clients are the only responsible parties in case they do not follow the program of the tour or lose their official ID documents. They are responsible for securing travel and health insurance as well as paying any taxes or fees that may apply to their time in Romania.
6.3. The Clients should notify Us in writing if the present contract was not fulfilled properly maximum 5 days after the end of the tour. We have maximum 30 days to respond, mentioning the compensations that apply and identifying the guilty parties.
6.4. The Clients acknowledge all tours involve a certain amount of personal risk and that it is also their responsibility to acquaint themselves with all relevant travel information and the nature of their itinerary.
7. Rights and Obligations for Uncover Romania Tours
7.1. If during or before the tour, Uncover Romania Tours acknowledges it is not possible to completely respect the travel itinerary, the tour operator must inform the Clients and offer them alternatives or financial compensations if any fees already paid by them were part of the tour not offered.
7.2. Uncover Romania Tours is obliged to inform the Clients as soon as reasonably possible if there is a major change in the tour itinerary. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made, the Clients may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered.
7.3. Uncover Romania Tours reserves the right to change an itinerary after departure due to local circumstances or events outside of our control. We are not responsible for any incidental expenses that may be incurred as a result of the change of the itinerary.
7.4. Uncover Romania Tours is not responsible for any damages, expenses, losses, or claims which are attributable to the fault of any Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any travel products and/or services or a force major event.
Travelers under the age of 18 years old must be accompanied by a legal guardian or an escort above 18 years old named by the legal guardian. One legal guardian or escort cannot be responsible for more than two minor travelers. In the case of more challenging adventure tours, You will need to specify whether You suffer from a medical condition which may affect your ability to complete the travel arrangements.
You must have a valid passport and have obtained the visa by yourself. Citizens of the European Union, European Economic Area or the United States of America do not need a visa to stay in Romania for a period of maximum 90 days. Citizens with simple passports from other 58 countries are exempted from the Romanian visa requirement. Check the 58 countries here
The list of countries whose citizens require a Romanian visa is available here
The procedures for obtaining the visa are available here
10. Travel insurance
The travel insurance is compulsory for all our Clients and should be taken out before the departure date. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. The travel insurance is not included in the price of our travel products and/or services. You must provide proof of your travel insurance on the first day of your trip or you will not be able to join the trip without it.
The prices advertised on www.uncover-romania-tours.com are based on costs in effect at the time of posting to the website. Uncover Romania reserves the right to alter prices of any travel product and/or services at any time prior to receipt of the first installment. Changes, revisions, or other amendments may be made to the offers from www.uncover-romania-tours.com before a booking is confirmed, and such changes, revisions or amendments shall be incorporated herein as of the date of such amendment
The Clients acknowledge that the type of travel products and/or services booked requires considerable flexibility and acknowledges that they will permit reasonable alterations to their booking. The Client acknowledge that the routes, itineraries, types of transportation or schedules may be modified without prior notice due to various circumstances or events, such as sickness or mechanical breakdown, extreme nature phenomena in the location where the product and/or service will be operated, flight cancellations, strikes and other unpredictable or unforeseeable circumstances which are beyond the control of Uncover Romania.
If We make a major change We will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered.
We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by You. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.
13. Authority on tour
All our tours except the self-guided ones are run by a tour leader representing Uncover Romania Tours. The decisions of the tour leader are final on all aspects likely to affect the safety or well-being of any person participating in the tour. If the Clients fail to comply with a decision made by a group leader, or affects the well-being or mobility of the group, the tour leader may ask the Clients to leave the trip immediately, with no right of refund. The Clients must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and also agree to travel in accordance with responsible tourism guidelines.
14. Acceptance of risk
While we design only tours with a high level of safety, the Client acknowledges all tours involve a certain amount of personal risk and that it is also his or her responsibility to acquaint yourself with all possible relevant travel information and the nature of his or her itinerary.
Uncover Romania Tours is not responsible for any damages, expenses, losses, or claims which are attributable to the fault of any Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any travel products and/or services or a force major event.
Uncover Romania Tours is liable to the Clients for any damage caused to them by the failure to perform or the improper performance of the contract unless the failure or the improper performance is due to or arises from factors attributable to the consumer or to any third party unconnected with the provision of the services contracted for, are unforeseeable or unavoidable; nor shall Uncover Romania Tours be liable for any failure to perform or improper performance of the contract due to unusual and unforeseeable circumstances beyond our control , the consequences of which could not have been avoided even if all due care had been exercised; or an event which Uncover Romania Tours, even with all due care, could not foresee or forestall.
If any damage arising from the non-performance or improper performance of the services involved in the booked tour, the Clients agree that any compensation payable shall be limited in accordance with the Romanian Law that governs such services. In the case of damage other than personal injury resulting from the non-performance or improper performance of the services involved in the booked tour, the amount payable to the Clients shall be limited to a maximum of the price which the Clients paid for the booked tour, not including insurance premiums and administration charges.
16. Financial protection
We will provide security for the money You paid for the travel products and/or services booked from us and for your repatriation in the event of our insolvency, based on our OMNIASIG Insurance Policy number 27171.
17. Photos and marketing
You agree to let Us use images of yourself taken during the trip for advertising and promotional purposes in any medium we choose as long as these images do not offend your dignity. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes. You are entitled to deny the use of these images for this purpose based on the stipulations of the Romanian Law 677/2001.
18. Claims and complaints
If the Clients have a complaint about the tour he or she should inform the tour leader in order that he or she can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be sent in writing to Us within 5 days of the end of the tour.
19. Governing law
The laws of Romania govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of Romania.
20. Updating of terms and conditions
Uncover Romania Tours reserves the right to update and/or alter these terms and conditions at any time, and it is the Clients' responsibility to be familiar with them. The latest terms and conditions can always be found on www.uncover-romania-tours.com and will supersede any previous versions.